Heartland Computers, Inc. stands behind every product it sells.
Heartland Computers, Inc. is committed to working with you to ensure that every product you purchase meets your expectations. If it falls short of this it may be returned within 100-days of purchase. Follow the guidelines in the Return Policy below and we will happily credit you for the unused portion of your purchase.
Heartland Computers, Inc does not except returns on software.
All returns must be shipped freight pre-paid, with a Return Authorization Number written clearly on the package (see below for return policy and instructions).
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Return Merchandise Authorization (RMA)
Items may be returned within 100-days for refund or replacement, however all product returns must have a Returned Merchandise Authorization number issued by Heartland Computers, Inc. marked clearly on the return package, or the package will be refused, and no credit will be given.
You can request an RMA in two ways:
1) Online Request Click
2) Call Us: 866-708-5371
RMAs are valid for 15 days from the date of issuance.
Send returns with the RMA number marked clearly on the package to:
Heartland Computers, Inc.
Attn: RMA Department
1000 Ridgeview Dr.
McHenry, IL 60050
All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
All returns must be shipped freight pre-paid.
Unauthorized or Refused Returns
Heartland Computers, Inc. cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. Additional charges may apply if all peripherals and accessories are not returned in the original packaging.