Repair Services

Our customers have come to expect the best in quality, value and support from Heartland. When our customers choose a HeartlandCare Service plan, they receive the same trusted expertise and value across all our service offerings.

Flexible Services Fitting you Needs

Not all service offerings are the same, so our service plans are designed to meet the unique requirements of our customers. Whether you need comprehensive coverage, a spare pool of devices at the ready or have special shipping requirements, Heartland can design a plan that works for you.

Our people, processes, and tools enable our customers to have a service relationship with Heartland that transcends the typical “send it in and we’ll look at it” relationship.  Generally speaking, most of our HeartlandCare Service Plans  are backed by a manufacturer’s service offering.  However, in those cases where we are certified to repair product lines from select manufacturers, we can offer even more competitive rates and options.

Repair Center

The Heartland Repair Center is a 3300 square foot facility housing experienced technicians who process all equipment repairs from an extensive array of manufacturers.  Each of our certified Repair Center technicians have nearly 10 years of experience with data capture products and printer repair and are key to maintaining our superior customer satisfaction levels.

The Repair Center houses state-of-the-art test fixtures, like custom printhead cleaning machines that clean every printhead that comes through our doors, hot-air pencil soldering stations, RF test networks for most legacy and new wireless network devices, plastics repair, a parts washing machine, ultrasonic cleaners, and comprehensive ESD protection.  More importantly, our processes and management practices have evolved to help us deliver value along with quality repair, resulting in industry leading turnaround times, with low environmental impact, at affordable rates.

Repair Pricing

If you want to learn more about our Repair Center or need pricing on a device, please contact our Logistics Group tollfree at 866-708-7222 or via email at service@heartland-usa.com.

This is a unique website which will require a more modern browser to work! Please upgrade today!